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Shipping & Delivery Policy

Last Updated: February 2026


Zalopus™ is a technology platform that connects customers with partner restaurants and independent delivery partners. This Shipping and Delivery Policy explains how delivery works on the Zalopus platform.

1. Delivery Charges

Delivery charges are dynamic and may vary based on:

The final delivery charge will be shown to you at checkout before placing the order. Delivery charges, once paid and order dispatched, are non-refundable.

2. Rain and Special Condition Surcharge

During rain, bad weather, or high-demand periods, additional surcharge may apply. This surcharge is to support delivery partners and to ensure order fulfillment during difficult conditions. The applicable surcharge will be clearly shown during checkout.

3. Delivery Time

Estimated delivery time is shown at the time of ordering. Delivery time may vary due to restaurant preparation time, traffic conditions, weather conditions, and high demand. Zalopus does not guarantee exact delivery time but will make reasonable efforts to deliver promptly.

4. Delivery Process

Partner restaurants prepare your food and assign it to a delivery partner. Delivery partner will deliver to your provided address and contact you if required. Customers must be available to receive the order. Failure to receive the order may result in cancellation without refund.

5. Delivery Area

Zalopus delivers only in serviceable areas where partner restaurants and delivery partners are available. Service availability may change without prior notice.

6. Address Accuracy

Customers are responsible for providing correct delivery address and contact details. Incorrect details may result in delivery failure, additional charges, and no refund eligibility.

7. Delivery Delays

Delivery delays may happen due to weather conditions, traffic, restaurant delays, and high order volume. Zalopus is not liable for delays caused by external factors.

8. Platform Role

Zalopus is a technology platform that connects customers, restaurants, and delivery partners. Food preparation and delivery are fulfilled by independent partners.

9. Contact Support

For delivery support, contact:

10. Agreement

By placing an order on Zalopus, you agree to this Shipping and Delivery Policy.