Refund Policy

Last Updated: February 2026

Thank you for choosing Zalopus™. We aim to provide fast and reliable food delivery. Since Zalopus acts as a delivery platform connecting customers and restaurants, refunds are subject to the conditions below.

1. Eligibility for Refund

You may be eligible for a refund in the following cases:

1.1 Missing or Incorrect Items

If you receive missing or incorrect items, you must notify Zalopus within 60 minutes of delivery. We may offer:

• Refund of the missing item amount, or
• Replacement (subject to restaurant approval)

1.2 Food Quality Issues

If the food has serious quality issues such as spoiled food, foreign objects, or completely wrong items, you must report within 60 minutes of delivery with photo proof. Refund approval will be based on review and restaurant confirmation.

1.3 Non-Delivery of Order

If your order was not delivered but marked as delivered, please contact us immediately. After verification, a full refund will be issued.

2. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Delay caused by traffic, weather, or unavoidable circumstances
• Change of mind after delivery
• Taste preference dissatisfaction
• Incorrect delivery address provided by customer
• Failure to answer delivery calls
• Partially consumed food
• Orders placed during peak hours where delay was informed

3. Cancellation Policy

Customer Cancellation: Orders can be cancelled only if the restaurant has NOT started preparation. Once preparation has started, cancellation is not allowed. Refund approval will be at Zalopus discretion.

4. Refund Method

• Online Payments (UPI, Card, Wallet): Refund will be processed to the original payment method within 3 to 7 business days.
• Cash on Delivery Orders: Refund will be processed via UPI transfer or Bank transfer within 3 to 5 business days.

5. Refund Processing Time

• Refund review time: Within 24 hours
• Refund credit time: 3–7 business days

6. Important Note

Zalopus is a delivery platform. Food is prepared by partner restaurants. Refund decisions may require restaurant approval. Zalopus reserves the right to reject false or duplicate refund requests and suspend accounts for misuse of refund policy.

7. Contact Support

For refund requests, contact:

• 📧 Email: [email protected]
• 📞 Phone / WhatsApp: 8667227329
• 🌐 Website: www.zalopus.com
• Support Hours: 24/7

8. Policy Acceptance

By placing an order on Zalopus, you agree to this Refund and Cancellation Policy.